Facebook comments, Instagram posts, and reviews on Yelp are a valuable part of American business and daily lives
WASHINGTON – NetChoice today announced new
polling on user-created content and responsibility for illegal activity
online. The poll’s findings show that Americans overwhelmingly (70 percent) value
their independent ability to post or view user-created content online.
The poll, conducted by RealClear Opinion
Research, revealed that 62 percent of Americans say users who act illegally or
post illegal content online are the ones who should be held responsible. Just
26 percent think the online platform should be held liable.
“Tech platforms powered by Section 230
continuously protect consumers from harmful and illegal activity while empowering
free speech online. The results from this polling showcase that maintaining Section
230 is a priority for the American people,” says Steve DelBianco, President of
“Section 230 enables online platforms to
connect workers with potential employees, consumers to read reviews and
comments to help them make decisions, and families to stay connected. It is
understandable that the American public would continue to support Section 230
and not want to hold platforms liable for the content other people are
Additional poll findings include:
- Americans overwhelmingly (70%) say
their ability to post of view user-created content online is valuable to their
personal and professional lives.
- 62% of Americans say users who act
illegally or post illegal content online are the ones who should be held liable.
- Of those polled, 73% say users,
not platforms, should be held responsible for posts made in the comments
section of a webpage.
- Only 1 in 5 polled say they trust
the government keep online business practices ethical and fair, whereas a
majority most trust consumers or businesses.
Each tech and social platform that hosts
user-generated content has community standards in which customers and
organizations need to abide to be part of the conversation.
DelBianco added, “These poll results confirm
that despite calls for changes to Section 230 by some, Americans value their
ability to post content online. It’s vital to keep Section 230 in place,
because it not only empowers small businesses nationwide, it also connects
Americans with their friends, family, and elected officials.”
While online platforms work to improve the
user experience and ensure safe environments for all users through content
moderation and removal of offensive content, Americans continue to value their
ability to post and view user-created content online.
The poll data can be found here.
For more information, please email firstname.lastname@example.org.
NetChoice is a trade association that works to protect free
expression and free enterprise online.